Cancellation Policy We will be implementing a very simple cancellation policy.
24-hr notice must be given for cancellation of any daycamp reservations, either by phone, email or SMS texting. If we do not get notice and you do not show for your reservation, you will be charged for that day or a package day will be used. 72-hr notice must be given for cancellation of boarding reservations, either by phone, email, or SMS texting. If reservations are over holidays or weekends including a holiday, 7-day notice must be given. If we do not get proper notice, you will be charged for the entire stay. We routinely book to capacity, so we cannot continue to hold reservations for those who no show/ no call. $50 Deposit/Pet - First time stays For those who are boarding with us for the first time, we will require a $50 deposit/pet for your first reservation, that will be collected when making the reservation. We love making new friends, but unfortunately have run into too many no call/no shows with new clients and hope this will prevent future issues. |